I have created an account but I am unable to complete the mobile verification. I enter my phone number however I never receive the text message with code.
I also tried to complete an order for topical Sirolimus which I had started previously and when I click continue nothing happens. I have tried with multiple browsers on both my phone and PC and the behavior is always the same.
Hello V - this is Brandon from the Clinical Team. I’m sorry to hear you are having some technical issues, and we appreciate you sharing your experience so we can continue to improve our patient experience.
So that we can get this resolved as quickly as possible for you, would you mind emailing me directly at brandon@gethealthspan.com? We can then take a look together at what might be happening with the mobile verification process, and also verify why your topical sirolimus order seems to be getting hung up.
Thank you, and I look forward to supporting you!